A fixture in Central Texas since 1990, Hill Country Outdoor Power is a large outdoor power equipment dealership in Southwest Austin. Launched in 2005, PartsTree.com is our online division that specializes in selling genuine OEM replacement parts. Together the two businesses are dedicated to providing a broad selection and great service to customers in Central Texas and nation-wide. Offering 25 major brands and having shipped/delivered over a half million orders in just the past three years, we really do believe PartsTree.com can become your preferred source for Lawn and Garden equipment parts and accessories!
The PartsTree.com Story
The PartsTree.com Story below will give you some of the colorful
history of our internet business, but suffice it to say, we're
successful only if we provide you with the best service possible and
that is what we try to do. We don't claim to be perfect, but we do
claim to care and we'll do everything we can to make your experience
with PartsTree.com a positive one. This commitment to customer service
has helped us become the largest parts dealer in the nation for most of
the OEM brands we carry and we hope will be the reason you return to
PartsTree.com every time you need parts for your outdoor power
PartsTree.com was born out of a need to overcome the weather - or
more precisely, the lack of rain in Central Texas. It wasn't raining,
so the grass wasn't growing! No one was buying lawn equipment or parts
and no one needed their equipment repaired. So, Andy, our managing
partner, had an epiphany: It must be raining somewhere. Let's sell
We launched PartsTree.com in June of 2005 and shortly thereafter,
Doug, our other partner, turned on our first online advertising
campaign. Within a few days, we had so many orders coming in each day
that we literally drowned ourselves in business and had to temporarily
take down the website while we reconsidered our approach. After two
months of non-stop software programming and a complete redesign of our
operational processes, we were back up and processing orders again.
Since then we have updated our website several times, providing our
online customers with the same tools that we use in our retail store,
most notably detailed equipment diagrams with parts lists.
We have also added a dedicated Customer Service department with a
toll-free phone number to assist those customers that need a little
extra help with their order. During peak season we offer expanded hours
and additional staff to keep up with an ever increasing call volume.
Our call volume last year approached 200,000 calls with an average wait
time of about 45 seconds.
In just a few short years, we have become the largest parts dealer
in the US for most of the major equipment brands, including Cub Cadet,
Echo, Husqvarna, MTD, Troy-bilt, and Toro to name a few. Due to our
growth, the original stock room in the retail store has been replaced
with a 40,000 square foot state-of-the-art facility. In our warehouse
we are approaching 50,000 unique SKUs (e.g. part numbers) and have
literally millions of dollars in inventory. The result is that we ship
about 80% of orders complete within one business day. That said, we
can’t stock everything, so we have staff who order from our suppliers
daily. If we don’t have it, we’ll get it quickly. Additionally,
we've maintained a customer-centric return policy -- see the
But, don’t simply take our word for it -- click
HERE to read reviews of our service from actual PartsTree.com
In the meantime, the PartsTree.com family has also grown both
literally and figuratively. Andy and his wife Susan, and Doug and his
wife Elizabeth have added a quartet of special additions -- Leah,
Riley, Morgan and Jesse. Additionally, several of our employees have
been here since the beginning, but we now have a year round staff of
over 50 employees. Like most families, we celebrate birthdays, throw
potlucks, dress up for Halloween and have a festive Holiday party. We
work hard, we play hard, we love what we do and there's truly a strong
feeling of shared goals and fellowship at PartsTree.com.
As you can tell, we're proud of how far we've come. We also do not
intend to rest on our success. We continue our focus on improving
operations and are constantly working on all areas of the business --
our internal processes, our website and our product and service
offerings. We have more improvements planned, so please visit our site
regularly to see how we're changing to better serve you.
Want to learn more? Check out this video created by our Customer
Service team to introduce new customers to the PartsTree.com
Our retail store,Hill Country Outdoor Power
Our first parts room,
where it all started!
Service and Administration
PartsTree.com junior executive
tests out the toy chainsaws!
Elizabeth keeping the grass
mowed at 8 months pregnant!