All transactions made on the PartsTree.com website are fulfilled through PartsTree.com or one of our suppliers and include a shipping and handling fee.
Currently, we accept payment via Mastercard, Visa, American Express and Discover credit or debit cards. We also take mail orders with money orders and personal checks. In the case of personal checks, we will hold the order until the check clears.
Credit/Debit Card Transactions
When an order is submitted, the credit/debit card is pre-authorized to verify its validity and obtain an authorization for the purchase amount. Cards are charged at the time the order is shipped. Order invoices and credit/debit card payments will show a charge from PartsTree.com in Austin, TX.
Debit Card Transactions
Some debit card transactions will appear as if the card has been charged when we pre-authorize at order submission. This is because the issuing bank must guarantee the funds and thus removes them from the cardholder's account, so they can not be subsequently withdrawn. Some banks will then show a subsequent "actual charge" separate from the pre-authorization, making it appear as if there are two charges to the account until the bank returns the pre-authorization amount to the account. If it appears that your card has been charged twice, please wait a few business days for the bank to return the pre-authorization amount. If after a few days it still appears that you have been double charged, please contact your bank. We have no influence over how your bank handles debit transactions and the policies vary bank to bank.
Mail Order Transactions
Standard Service is the only shipping option for mail order transactions, so please include the appropriate shipping amount. If you are a Texas resident, please include sales tax of 8.25% on the total order value, including the shipping and handling fee, as there is sales tax on shipping within Texas. If you do not send the appropriate payment, your order will not be processed until we can contact you and make payment arrangements.
If you would like to fax in an order, our fax number is 512-628-8502. Along with the brand, part numbers and quantities, please include your email address, your shipping address, whether you have a commercial account or not, and most importantly, your TELEPHONE NUMBER, so we can call back for payment information. Please DO NOT include credit card information on your fax.
Information about the status of your order is available by visiting the Order Status page on the PartsTree.com website. You will need your email address and the order number to view your order status. We pride ourselves on shipping most orders from our inventory within 1 business
day. Please note that orders cannot be modified or cancelled once they enter the shipping process, which, if all parts are in stock, may occur within minutes of placing the order. Submit additional inquiries about your order via our Contact Us email form or by calling PartsTree.com Customer Service at 512-288-4355.
Prices on the PartsTree.com website are in effect at the time of order placement and, excluding errors or omissions, will not change during order processing. All prices are subject to change without notice.
Texas residents are subject to sales tax of 8.25%. If you are in Texas and tax exempt, please add a note with your order. We will require a "Tax Resale or Tax Exemption Certificate" on file to ship an order without sales tax.
Order Accuracy Guarantee
Parts: Upon delivery of your package, please check the contents for accuracy. If we make an error in shipping you what you ordered, we will correct it at no additional cost to you, provided you report the error to us within 90 days of the delivery of your package. After 90 days, no returns will be accepted and no refunds allowed.
Equipment: Same as Parts, however mistakes must be reported within 30 days of delivery of your package. After 30 days, no returns will be accepted and no refunds allowed.
Damage in Shipping
If you believe your parts were damaged or lost in shipment, please Contact Us immediately and we will communicate with the carrier on your behalf to enter a claim. Do not throw away the box or any of the contents as doing so may result in the carrier denying the claim. In the event that the carrier wants to see the packaging or parts before settling the claim, you will need these items available for inspection. PartsTree.com will re-enter a replacement order for you which will be charged to the carrier.
Defects in Manufacture
Parts: If you believe a part you received has a manufacturer defect, please Contact Us immediately. If we can verify a defect does exist we will replace the part at no additional cost to you. Note that neither PartsTree.com nor the manufacturer may be held responsible for a customer's misuse of merchandise.
Equipment: If you believe a unit you received has a manufacturer defect, please Contact Us immediately. We will help you locate a local dealer to whom you may take the unit for verification of the warranty issue. Note that neither PartsTree.com nor the manufacturer may be held responsible for a customer's misuse of merchandise.
Availability and Fulfillment
Most orders ship from our inventory within one business day. We are constantly evaluating and expanding our inventory in order to increase the percentage of orders that ship within one day. Parts on customer orders that are not in our stock are ordered from our suppliers every weekday morning, holidays excepted. It usually takes 1-5 business days to get the parts into our stock, allowing us to fill and ship your order. Parts that are not in stock at our suppliers (the Original Equipment Manufacturer or their regional distributor) will take longer to obtain and these delays are not within PartsTree.com's control. All equipment offered for sale should be in-stock and able to ship from our inventory within one business day unless otherwise specified. Equipment will always ship in a dedicated box, separately from any parts that may have been on the same order. As such there may be a time difference between the arrival of equipment and parts, even when originating from the same order.
PartsTree.com does not condone local dealer racing and reserves the right to ban users found to repeatedly cancel orders.
Parts: First request a Return Merchandise Authorization (RMA) through our Order Status page or by calling Customer Service. You have 30 days from the date you receive your order to return the part to us for a refund of the full price you paid for the part. Please note we cannot refund the shipping and handling charge. Should you need more time, we will accept returns for an additional 60 days with a 25% restocking fee. No returns will be accepted after 90 days from the date you receive your order. Once PartsTree.com receives and processes your return, we will apply the appropriate refund to the credit card used to pay for the order. The customer is responsible for the return shipping costs. All returned parts must be in new, un-used, un-installed and re-saleable condition. Please allow 7-10 business days for processing returns.
Equipment: First request a Return Merchandise Authorization (RMA) through our Order Status page or by calling Customer Service. You have 30 days from the date you receive your order to return the unit to us for a refund of the full price you paid for the unit. Please note we cannot refund the shipping and handling charge. Once PartsTree.com receives and processes your return, we will apply the appropriate refund to the credit card used to pay for the order. The customer is responsible for the return shipping costs. All returned parts must be in new, un-used and re-saleable condition. Please allow 7-10 business days for processing returns. * Equipment may not be returned once it has been gassed and/or oiled due to federal shipping regulations. If the product that you would like to return has been gassed or oiled, it must be taken to an authorized service center for repair which may be covered under warranty. *
In order to enable efficient and timely processing of returns, all returns should have the RMA number clearly displayed on the outside of the packaging and include a copy of the order invoice.
PartsTree.com partners with several major carriers for each shipping delivery option, and we will use the most appropriate carrier to deliver your order. Our Standard Service shipping starts at $7.95. Shipping and handling costs as well as service level availability such as Next Day Air are based on your location and will be displayed during check out after you enter your shipping address.
There may also be additional shipping charges for over-sized or overweight items, hazardous materials such as spray paint and oils or orders containing Whole Goods (equipment). If any additional shipping charges apply, we will contact you prior to shipping your package.
Please note that holidays observed by PartsTree.com and/or the carrier are not considered business days for the purposes of estimating fulfillment or shipping transit times.
PartsTree.com reserves the right to change carriers to ensure that your package arrives in the fastest time possible. All services and carriers may not be available for all locations, and availability is subject to change.
To change your shipping service level, please call PartsTree.com Customer Service at 512-288-4355. Do not request a shipping service level change via our Contact Us email form, as it will not automatically stop your order from shipping at the current shipping service level. The shipping service level may be changed only prior to an order entering "picking" status, the point at which the order contents are physically picked in the warehouse.
The shipping service level is your choice. Though we ship most orders within one business day, we do not guarantee all parts will be in stock for those who choose expedited shipping. Part availability is totally independent of the shipping service level choice. If all parts are in stock, expedited orders submitted before 3:00 p.m. Central Time on a weekday should ship that day, PartsTree.com and carrier holidays excepted.
By default, PartsTree.com holds orders until we can ship them complete. Customers may request a partial shipment of their order by entering a note when submitting the order, by sending us an email via our Contact Us form or by calling PartsTree.com Customer Service at 512-288-4355. There is an additional Shipping and Handling fee per partial shipment. This fee is charged at the time of the partial shipment.
A Drop Shipment is any order that we can fulfill from our suppliers (the Original Equipment Manufacturer or their regional distributor) inventory, and ship directly to the customer. The Drop Shipment program is designed to reduce the transit time of an order by 1-3 business days in most cases. In the case of a Drop Shipment from one of our suppliers, PartsTree.com may alter the carrier or service level to ensure the quickest delivery time of the order. Drop Shipments are not currently available by request, and are specifically designed to reduce transit time on parts that we do not currently have in stock.
Due to shipping restrictions, all lead-acid batteries ship WITHOUT acid.
All orders choosing an "air" shipping service level will be reviewed for eligibility. By law, certain hazardous materials cannot be shipped by air. If we find your order contains a hazardous material and you chose an "air" shipping service level, we will contact you to discuss your options.
PartsTree.com disclaims all implied warranties of merchantability or fitness for a particular purpose.
Parts: PartsTree.com shall not be responsible for any commercial, consequential, or incidental damages arising from the use of any products. All merchandise is warranted under coverage as provided by each individual manufacturer. Goods to be returned for warranty consideration must have a Return Merchandise Authorization (RMA) Number, which can only be issued by PartsTree.com. Please use the Order Status page to request an RMA number.
Equipment: PartsTree.com shall not be responsible for any commercial, consequential, or incidental damages arising from the use of any products. All merchandise is warranted under coverage as provided by each individual manufacturer. PartsTree.com will submit all warranty registration information to the individual manufacturer around the time of your purchase. As such, goods to be submitted for warranty consideration should be brought to a local authorized dealer of that equipment brand, NOT sent back to PartsTree.com. For help finding a local authorized dealer, visit the manufacturer's website or contact us by sending us an email via our Contact Us form or by calling PartsTree.com Customer Service at 512-288-4355.
PartsTree.com sells Original Equipment Manufacturer (OEM) parts and in some cases third-party manufacturer "alternative" parts. References to OEMs, their trade names, or their part numbers is for identification purposes. PartsTree.com specifically notes when an aftermarket part is available as an OEM alternative and does not ship aftermarket parts as if they are OEM parts. PartsTree.com does source some OEM parts from multiple sources so the OEM reference may change at fulfillment. Two examples: 1) Sourcing engine parts directly from the engine manufacturer instead of buying them from the equipment OEM (e.g. buying Kawasaki engine parts from Kawasaki instead of from Husqvarna) and 2) Sourcing a part used for multiple brands from a single OEM source (e.g. Exmark parts purchased from Toro ... the parent company).
All equipment for sale on PartsTree.com was sourced from the Original Equipment Manufacturer (OEM) and comes with only original parts. All units are in new condition.
Web Content Correctness
The information provided on PartsTree.com is correct to the best of our knowledge. Part numbers, descriptions, pictures and diagrams are the property of the manufacturers and PartsTree.com can not guarantee their correctness. It is the user's responsibility to determine a part's correctness for a particular application.
Unless otherwise specified, parts indicated for the RIGHT or LEFT side of a machine are to be interpreted as if you are sitting in the driver's seat facing the front of the machine or standing behind the machine handle facing the front of the machine.
Unless specified to be in a set, parts shown on diagrams and in parts lists are sold in single unit quantities for the amount shown on the parts list. The diagrams are for reference use only and do not necessarily indicate quantities or sets.