Need help regarding your order? Need to update your billing or shipping information for an order? Want to track the status of an order? Here's a few resources that we've compiled that we think may help you out.

Order Status

If you would like to view the current status of or request/approve changes to your order you can do so here.

Contact Us

If you have a question or need to communicate with us, please either call us at 512-288-4355 or pull up the Contact Us page which contains a form to send us an email. Using the email form is the most efficient method of getting in touch with our customer service representatives.

Frequently Asked Questions

Browse our list of frequently asked questions. If your question is not answered here, please contact us and we'll do our best to answer your question promptly and thoroughly.


Browse our list of articles on various lawn and garden care and equipment topics. There are articles to interest everyone from the homeowner to the lawn maintenance professional.

The PartsTree Difference

At, we are committed to making your customer experience as close as possible to what we would like to experience. Click here to find out what we're doing to improve your service and how we are different from our competition.

Terms & Conditions

Click here to read the Terms and Conditions associated with ordering products from the website. Users should read and must agree to these conditions before making a purchase.

Privacy Policy

Click here to read's policies with respect to what confidential information we collect and how we use that information.

Manufacturer Contacts

Click here for contact information for each of the equipment manufacturers we support.